We update Lollipop App frequently to introduce new features, fix the known issue and perform improvements. However, Lollipop App sometimes fail to work on Android devices owing to assorted reasons.
If you could not turn Lollipop App off, Lollipop App does not work or the live view is freezing, please check the following solutions to resolve the problem:
- Restart your Android devices. If your phone screen is freezing, please press and hold the power button for 30 seconds until the phone restarts.
- Check and update your Android’s and Lollipop App version.
- Free up phone memory space. If the free storage space is less than 10%, your phone may start having more problems.
- Turn App off after not in use.
🍭If you need more help, please do not hesitate to reach out to our support team with your phone model and the Lollipop App registered email.
Submit a request and we’ll provide further assistance.
Get Lollipop Support >