We're truly sorry to hear that you're considering canceling your Lollipop Care subscription, and we want to ensure that you have all the information you need to proceed.
Refunding Your Lollipop Care Subscription:
Before we guide you through the process, we'd like to mention that it's not possible to receive a refund for the remainder of a Lollipop Care subscription period after canceling. You will retain access to Lollipop Care until the end of your current paid subscription period. For instance, if you subscribed to Lollipop Care on March 15th and choose to cancel on March 25th, your access will continue until April 15th.
We'd Love to Help with Any Issues:
We're genuinely sorry to see you go, and if you've been experiencing any issues or challenges with Lollipop Care that have led to your decision, we'd like to have the opportunity to look into them and provide assistance or troubleshooting. Our goal is to ensure that your experience with Lollipop is a positive one, and we're here to support you every step of the way.
Steps to Request a Refund:
If you still wish to proceed with canceling your subscription and would like to request a refund, the specific steps you should follow may vary based on how you initially purchased your Lollipop Care subscription. To ensure that you receive accurate guidance tailored to your situation, we kindly ask that you select the relevant option below:
If You Purchased Lollipop Care Through the App Store (Apple/iOS): You will need to request a refund directly through the App Store. Here are the steps to do so:
Please Note: iOS users must cancel subscriptions 24 hours before the 7-day trial ends in order to avoid being charged. If you cancel on the last day of the trial, Apple will automatically renew your subscription.
If You Purchased Lollipop Care Through Google Play (Android): You can request a refund directly through Google Play. Here are the steps to initiate a refund:
Visit the Google Play Help Center for guidance on how to request a refund for an app.
If You Purchased Lollipop Care Through Our Official Website: Please provide the following information: (1) Lollipop App account number (2) Reason for refund (3) Last Payment Information, and visit our dedicated support page to request a refund by following this link: Request a Refund. Our customer support team will be ready to assist you.
We want to assure you that your feedback and experience matter to us, and if there's anything we can do to address your concerns or improve your experience, we're here to assist. Should you have any additional questions or require further assistance during this process, please feel free to contact our customer support team at email@example.com.