We're so sorry to see you go! If you've been experiencing a problem with Lollipop Care, we'd be happy to look into it and help troubleshoot.
It is not possible to receive a refund for the remainder of a Lollipop Care subscription period after canceling. You will be able to use Lollipop Care until your paid month expires. For example, if you subscribe to Lollipop Care on March 15th and you cancel on March 25th, you will retain access to Lollipop Care until April 15th.
If you'd still like a refund, the steps might be a little different depending on how you purchased your subscription, so be sure to choose the relevant option.
Apple (App Store) purchase
With just a few quick steps, you can request a refund from Apple:
Go to Apple's problem reports page: http://reportaproblem.apple.com/
Log in with your Apple ID username (typically your email address) and password
Tap or click "I'd like to"
Choose "Request a refund"
Choose the reason why you want a refund, then choose Next
Choose Simply Piano, then choose Submit
You can also speak directly with Apple Customer Support.
Please Note: iOS users must cancel subscriptions 24 hours before the 7-day trial ends in order to avoid being charged. If you cancel on the last day of the trial, Apple will automatically renew your subscription.
Android (Google Play) purchase
You can request a refund directly by following these steps on Google Play. If you have any trouble, please reach out to our team. Payments made through the Google Play Store are eligible for a full refund within 30 days of purchase.
My Lollipop (official website)
If you subscribe through the official website (https://my.lollipop.camera/login), please contact us.
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Submit a request and we’ll provide further assistance.