The warranty period starts from the date of purchase.
Every Lollipop product is covered by a one-year warranty under the following conditions:
Proof of Purchase(must include purchase date and order number)
- Screenshot of the official website order confirmation or invoice
- Screenshot of e-commerce platform order or invoice (e.g., Amazon, Shopee)
- Screenshot of authorized reseller purchase receipt
Warranty Coverage
- The warranty covers product malfunctions under normal use.
- Damage caused by human factors or misuse is not covered.
Required Information for Warranty Service
To help us process your warranty request efficiently, please provide the following when contacting [Get Lollipop Support]:
- Description of the camera issue, along with photos or videos showing the problem.
- Screenshot of the purchase information, such as an invoice or receipt(must include purchase date and order number)
- Lollipop App account information.
🍭 Note: Providing proof of purchase or Amazon/reseller order information is required for verification and to determine the appropriate warranty service.
Special Notes
- Warranty service applies only to products purchased through official channels (official website, official flagship store, or authorized resellers).
- Australia, New Zealand, and most countries in the Middle East have exclusive authorized distributors who provide local after-sales support and warranty services. Products from unauthorized sources are not eligible for warranty and may face risks such as logistics, regulatory, or specification issues.
- If you are located in Australia, New Zealand, or countries in the Middle East and purchase products through unauthorized channels (e.g., Amazon US, Amazon Export Sales LLC, or other cross-border e-commerce platforms), warranty service will not be provided, even if the products are genuine and manufactured by us. This policy ensures that the legitimate rights of both local exclusive distributors and consumers are protected.
To ensure you receive complete after-sales support, we recommend purchasing products through official channels or authorized resellers.
If you have any questions or need to verify authorized resellers in your region, please feel free to contact our customer service team. We will be happy to assist you.