Network Diagnosis in the Lollipop App
The Network Diagnosis feature is a built-in tool in the Lollipop App that helps evaluate the overall status and quality of the Wi-Fi connection currently used by your camera.
How to Check the Current Wi-Fi Signal Strength?
In the new version of the Lollipop App, you can view your current Wi-Fi signal strength directly on the left side of the Live View screen.
How to Use the Network Diagnosis Feature to Assess My Home Network?
1.Tap the settings icon in the upper-right corner.
2.On the settings page, select "Network Diagnosis" to begin the evaluation.
Lollipop App Network Diagnosis Modes, Wi-Fi Signal Strength Guide, and Available Features Explanation
Current mode:
Shows the current network mode the app is in. Will be one of three following modes:
• Indoor:
Means your mobile device and the camera are on the same Wi-Fi network. The video streaming from the camera goes directly to your device via the Wi-Fi router.
• Outdoor:
Means your mobile device and the camera are not on the same network. The video streaming is first uploaded to Amazon's AWS cloud service, then retrieved by your device.
• Private:
The video streaming is only accessible on the same Wi-Fi network, and is not uploaded to the cloud. Some functionalities of the camera are unavailable in this mode.
Wi-Fi Signal Strength Guide:
• 80–100: 4 bars (Excellent)
• 70–79: 3 bars (Good)
• 60–69: 2 bars (Fair)
• 59 or below: 1 bar (Weak)
🍭To ensure the best experience, we recommend a network quality score of 75/100 or higher. Additionally, we advise against using Wi-Fi extenders or mobile hotspots.
Features
The icons show the current available features. Note that some features are unavailable in Outdoor or Privacy mode.
Live View
Soothing Sound and Lullaby Player
Push to Talk
Background Play
Noise/Sensor Data
The available features in each mode are as followed:
1. Indoor Mode: Camera and mobile device are on the same Wi-Fi network
• Full feature
• No upstream data
• Low latency live view (1 second with good Wi-Fi signal)
• Faster access to live view (3 seconds with good Wi-Fi signal)
• Live view with no time limit
2. Outdoor Mode: Camera and mobile device are on different network
• Longer latency: Most latency is added by the cellular system transmission and not the cloud backend we use. Live streaming in the outdoor mode adds a few more steps in data transmission. Every extra step adds time, so it will take longer to receive the stream.
• The Live View will need to be refreshed every 30 minutes.
• Background play will not be available.
3. Privacy Mode: The video and audio data will not be uploaded to the AWS cloud service
• You can only watch live feed in Indoor mode, where the camera and your mobile device share the same Wi-Fi network. Live View on browser is also unavailable.
• You will receive event notifications, but event videos will not be uploaded.
• Push to Talk feature is unavailable. but the Soothing Sound and Lullaby Player is available.
🍭The Lollipop Care features like Breathing Monitoring, Sleep Tracking, and SnapCute are also unavailable while in privacy mode.
🍭Please watch our YouTube video "Lollipop - Internet Connection" for more information.
🍭If you need more help, please submit a request and we’ll provide further assistance.
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