Website and in-app purchase have different ways of canceling your Lollipop care subscription. Please note that in-app purchase is controlled by App Store and Google Play, we cannot view or cancel the order for users.
[App Store]
Auto-renewal subscription is controlled by Apple’s App Store and developers cannot view or cancel orders for users.
- Go to "Setting"
- Tap your name. You might be asked to sign in.
- Tap "Subscriptions"
- Tap the subscription you want to cancel
- Tap "Cancel Subscription"
If you can't cancel the subscription, please contact Apple Support
[Google Play]
Auto-renewal subscription is controlled by Google’s Google Play and developers cannot view or cancel orders for users.
- Go to "Google Play"
- Tap "Profile Icon"located on the top right corner. You might be asked to sign in.
- Tap "Payments & subscriptions"
- Tap "Subscriptions"
- Tap the subscription you want to cancel
- Tap "Cancel Subscription"
If you can't cancel the subscription, please contact Google Support
🍭For the in-app purchase, We kindly remind you:
According to App Store and Google Play’s policy,
If you choose a monthly subscription, after being canceled successfully, the subscription of the following month will be canceled, but the payment of this month cannot be canceled due to the success of the subscription this month.
If you choose a yearly subscription, after being canceled successfully, the subscription for next year will be canceled, but the payment of this year cannot be canceled due to the success of the subscription this year.
You can keep your access to Lollipop Care during the current period.
[Website]
If you want to cancel or change your subscription, follow the below steps to adjust it:
- Log in to our website
- Go to the Subscription section, and you can see all your subscription details.
- Under “Option,” click "Cancel Subscription.”
🍭Please note:
We do not offer any refunds for fees related to both monthly and annual Lollipop Care subscription plans upon cancellation.
You can turn off monthly or annual auto-renewal subscription of Lollipop Care anytime. Please refer to How Can I Turn Off The Auto-Renew Feature For My Subscription
🍭Need more help? Tell us how we can help.
Submit a request and we’ll provide further assistance.
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