Check if notifications of events or smart event detections are turned on. Additionally, make sure the phone allows the Lollipop app to show notifications. Also, check if the camera is in Standby mode.
Note: When using the music or push to talk function, the camera will mute the microphone temporarily to avoid misunderstanding the sound as the noise.
Why Are the Timeline Pictures/Snapshots Missing or Not Loading?
Please note that if the camera is in Privacy mode, no timeline pictures, preview animations, or videos will be uploaded.
It takes time to load video streaming if your internet connection is unstable. Hence, make sure the internet is always stable for the best user experience.
I’m Receiving Too Many/Too Little Notifications. Sometimes It Looks Like Nothing Is Happening, but the Camera Is Detecting Something, Like Cries When There Are None. What’s Happening?
The Lollipop Baby Camera microphone is very sensitive and designed this way on purpose. Even actions like slamming doors far from the camera, sudden light changes, or shadows appearing because of the curtains can trigger notifications.
If the issue keeps happening, modify the sensitivity of the crying detection, change thresholds for the detection of noise, temperature, and air quality, or reconfigure the virtual fence of the crossing detection.
Events Are Being Uploaded With the Wrong Date. What Should I Do?
The camera takes the time from the AP/router. Check if the router is broadcasting the wrong time and date.
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