Troubleshooting

Network Connectivity

• What Is the Lollipop App's Network Diagnosis?
• My Lollipop Camera has a weak Wi-Fi connection, or often drop connection, how can I improve its connectivity?
• My Camera Disconnects When I Leave Home. How Should I Reconnect It?

Initial Setup

• How to Find the Camera When Registering or After a Factory Reset?
• I Cannot Connect With Wi-Fi Even Though the Lollipop App Is Showing It
• I’m Sure I’m Typing My Wi-Fi Network Password Correctly, But the Camera/App Is Not Accepting It
• I Accidently Deleted the Camera from the App. What Should I Do to Get Original Pictures and Events?

Events-File Upload

• The Camera Won’t Record Anything or Send Any Notifications While My Baby Is Crying
• Why the Event Videos stop loading?

Live View

• When I Use My Mobile 4G/5G Network, the Live View Keeps Loading and Never Appears
• The Live View Is Not Loading
• The Video/Audio Is Fine, but It Is Not Real-Time and Keeps Lagging
• The Video Stream Is Freezing and the Audio Is Cutting

Music

• My Camera Is Not Making Any Sound and the Speaker Is Not Working
• I Cannot Play Any Music on the App

IR cut - LEDS (Night vision)

• Can I Turn Off the Night Vision Feature?
• Why Does My Camera Constantly Make a Clicking Sound?
• What Should I Do If the Night Vision Is Not Clear?

Smart Detection

• Breathing Monitoring Seems to Be Too Sensitive as I Have Been Getting A Lot of Notifications.
• Can One Camera Be Used for Breathing Monitoring on Two Babies at a Time?
• Why Did I Receive A Notification about Breathing Monitoring but No Event Video for This?
• Breathing Monitoring Was Turned Off even though I Did Not Change the Setting
• I Didn't Receive any Notifications Even If My Baby Tries to Getting Out to the Crib
• Why Does Smart Detection Not Work Properly?

See all 7 articles

Push to Talk

• Echoing/Reverberation Noises Are Occurring With the Push to Talk Feature
• Why Doesn’t My Push to Talk Feature Work?

Others

• How to fix Lollipop App freezing and crashing issue on Android Devices?
• What Should I Do If My Camera Overheats?
• Performing a Factory Reset on the Lollipop Baby Camera
• My Lollipop is making a loud noise. How do I fix this?