If you encounter difficulties in playing event videos using your Lollipop camera, kindly refer to the provided Troubleshooting Steps:
1. Network Diagnosis:
If you find yourself unable to view any uploaded event video or preview photo, our first suggestion is to run the Network Diagnosis feature. This will help determine whether your Wi-Fi router is successfully connected to our cloud service.
2. Reboot Wi-Fi AP:
Following the Network Diagnosis, if your Wi-Fi router still cannot connect to the cloud service, we recommend rebooting your Wi-Fi Access Point (AP). Often, a simple reboot can effectively resolve connectivity issues.
3. Contact Network Provider:
Should the issue persist after the Wi-Fi AP reboot, we encourage you to reach out to your network provider for further assistance. If they inquire about our cloud service, please feel free to mention that we utilize Amazon’s cloud service and inquire if there are any DNS issues with your Wi-Fi.
4. Check Private Connection Settings:
Enabling the privacy mode will halt the transmission of video and audio data from your Lollipop camera through our cloud service, thus avoiding the creation and upload of any event movies to the cloud. For Android users, enabling Private Connection triggers the Exclude Footage feature, while for iOS users, it disables Video Upload.
To ensure uninterrupted video uploads, kindly confirm that the "Video upload" option is activated.
- Steps to Verify Video Upload Option:
- Open your Lollipop app.
- Navigate to Settings.
- Check and confirm that the "Video upload" option is toggled ON.
🍭Can I Adjust the Event Notifications Alarm and Limit the Interruptions?
🍭If, after following these steps, the issue persists, please don't hesitate to contact our dedicated customer support team. We are ready and eager to provide further assistance, ensuring the optimal performance of your Lollipop camera.