Lollipop Baby Camera is a real-time monitoring product. Therefore, the Wi-Fi bandwidth is important for operating. Run a speed test on your mobile devices next to your camera and make sure the device that you’re doing the speed test for is connected to your home Wi-Fi.
There might be some factors that cause low bandwidth in the local network, such as:
- The distance between your Wi-Fi router and the camera is too large
- There’s a thick wall between the router and the camera that is making the signal weak
- The router and camera are placed in different rooms
- You are using an extender and it’s far from the main/central AP
- The camera connection jumps to another network or to a 4G/5G network when the camera is moved around the house
Here are some solutions for fixing these issues:
- Make sure that the stable internet connection is 10 mbit/sec upload/download with a reliable and constant rate exclusive for 1 Lollipop Baby Camera.
- If there are many devices connected to the same Wi-Fi network, ensure that there is enough bandwidth for Lollipop Baby Camera.
- If you are using an extender, make sure your extender can receive a strong signal from the main/central AP by placing it closer to the main/central AP.
- Check if the camera and your devices are connected to the same SSID (frequency) to prevent unstable connections.
🍭Note for users upgrading from iOS 14+ and above versions:
After upgrading to iOS 14+, the Lollipop Baby Camera app must receive permission from users when it comes to finding and connecting devices on their local network.
- When the message pops up in the app, please click “OK.”
- If you choose “Don’t Allow,” your mobile device will block the app from communicating with devices on the local network (e.g., the camera).
- You can also go to your phone settings > Lollipop > Local Network and allow the app to connect to the devices on your local network.
