Lollipop Baby Camera is a real-time monitoring device. As a result, adequate Wi-Fi bandwidth is important to ensure smooth operation. You can run an Internet speed test on your mobile device while being sure to be next to your camera to ensure your connection is able to achieve a stable rate of 10mbit/sec upload and download speed.
There might be some factors that cause low bandwidth in the local network, such as:
- The distance between your Wi-Fi router and the camera is too great
- There is a thick wall between the router and the camera that is making the signal weak
- The router and camera placed in different rooms
- You are using an extender and it’s far from the main/central access point
- The camera connection jumps to another network or to a 4G/5G network when the camera is moved around the house
Here are some solutions to fix these issues
- Ensure that there is a stable Internet connection of at least 10 mbit/sec upload and download speed available for your Lollipop Baby Camera.
- If you are using a Wi-Fi extender, ensure it can receive a strong signal from the central access point by placing it closer.
- Ensure that the camera and your devices are connected to the same SSID (frequency) to prevent unstable connections.
Note for users upgrading from iOS 14+ and above versions
After upgrading to iOS 14+, the Lollipop Baby Camera app must receive permission from users when it comes to finding and connecting devices on their local network.
- When the message pops up in the app, please click “OK.”
- If you click “Don’t Allow,” your mobile device will block the app from communicating with devices on the local network (e.g., the camera).
- You can also go to your phone settings > Lollipop > Local Network and allow the app to connect to the devices on your local network.
